Privacy Policy

PRIVACY AND SECURITY POLICY

All services provided in our store belong to Mili Skin and are operated by our company.

Our company may collect personal data for various purposes. Below is an explanation of how personal data is collected, how it is protected, and the purposes for which it is used.

Through membership or by filling out various forms and surveys on our store, some personal information of our members (such as name-surname, company information, phone number, address, or email address) is collected naturally as part of the process.

Our company may periodically send campaign information, updates about new products, or promotional offers to its customers and members. Members can choose whether to receive such information during registration and can later change their preferences via the account information section after logging in or by following the link provided in the notification email.

Personal information transmitted electronically by our members during the approval process via our store or by email will not be disclosed to third parties outside the scope specified in the "User Agreement" made with our members.

To identify system-related issues and resolve potential problems or disputes related to the services provided, our company records and uses the IP address of members. IP addresses may also be used for general user identification and demographic data collection.

Our company may use the requested information for direct marketing purposes either on its own or in collaboration with its business partners, within the scope and purposes defined in the Membership Agreement. Personal information may also be used to contact users when necessary. Information requested by our company or provided by the user or data related to transactions carried out through our store may be used in statistical evaluations, database creation, and market research without revealing the identity of our members, in accordance with the purposes defined in the Membership Agreement.

Our company undertakes to keep confidential information strictly private and confidential, to consider this obligation as a duty of confidentiality, and to take all necessary measures to ensure and maintain confidentiality, prevent the disclosure of all or any part of confidential information to the public domain or unauthorized use, and avoid its disclosure to third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit cardholders shopping on our e-commerce sites. Credit card information is not stored in our system under any circumstances.

When entering the transaction process, you should check for two signs to ensure you are on a secure website: a key or lock icon at the bottom of your browser. These symbols indicate that you are on a secure internet page, and all your information is encrypted and protected. This information is used solely within the process of the sales transaction and according to your instructions. Credit card information used during purchases is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification independently of our shopping sites. Since we cannot view or record card information, it is impossible for third parties to access such information under any circumstances.

The reliability of the payment/invoice/delivery address information of orders placed online by credit card is checked by our company against Credit Card Fraud. Therefore, for the first order from our shopping sites, financial and address/phone information must be verified before the order reaches the supply and delivery stages. If necessary, the credit cardholder customer or the relevant bank may be contacted for verification.

All the information you provide during membership registration can only be accessed and changed by you. If you keep your member login information secure, it is impossible for others to access or change your information. For this purpose, transactions are carried out within the 128-bit SSL security area during the membership process. This system is an international encryption standard that is impossible to break.

Websites with open addresses and customer service lines or information services are increasingly preferred today for online shopping. This ensures that you can obtain detailed information on any issue that concerns you and gain more reliable insight into the company providing online shopping services.

Note: We recommend paying attention to the availability of the company’s open address and phone information on online shopping sites. Before shopping, note all contact details of the store you are purchasing from. If you are unsure, confirm by calling before making a purchase. All information about our company and its location is specified on our online shopping sites.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card information you send us by mail order will be stored in accordance with our company’s confidentiality principles. This information is kept for 60 days to address potential objections to withdrawals made by the bank and is then destroyed. As the amount specified on the mail-order form is the only charge deducted from your card for the products you ordered, it does not pose a risk since you can contest any unauthorised charges with the bank.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may link to other sites within the website. Our company is not responsible for the privacy practices or content of these linked sites. The Privacy Policy Principles outlined in this agreement apply only to our store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In limited cases outlined below, our company may disclose user information to third parties outside the provisions of this Privacy Policy:

To comply with legal obligations arising from laws, decrees, or regulations;
To fulfil and enforce the terms of the "Membership Agreement" and other agreements with users;
To provide information requested by administrative or judicial authorities conducting investigations or inquiries according to due procedure;
To protect the rights or safety of users.

EMAIL SECURITY

Never include your credit card number or passwords in emails sent to our Customer Service regarding any of your orders. Information in emails can be viewed by third parties. Our company cannot guarantee the security of information transmitted via email under any circumstances.

BROWSER COOKIES

Our company uses technical communication files (cookies) to obtain information about users visiting our store and how they use the website. Cookies are small text files sent to your browser to be stored on your device. They simplify Internet use by storing status and preferences about the site.

Cookies assist in gathering statistical data on how many people visited the site, for what purpose, how many times, and how long they stayed. Cookies are not designed to retrieve data or other personal information from your device. Most browsers are initially configured to accept cookies, but users can adjust their settings to block cookies or notify them when cookies are sent.

For all questions or suggestions regarding our privacy policy, you can email info@miliskin.com. Below are our company’s contact details:

Company Name: Mili Skin
Email: info@miliskin.com